Sursell Shoes Reviews – Is SCAM or Legit?


Sursell is US US-based company that provides different categories of shoes. And perhaps you are thinking of buying one from them. 

But before buying, if you want to know if Sursell shoes are good or bad, then you have come to the right place. 

It’s always a best practice to check about the product you want to buy. I have provided everything about these shoes in my Sursell shoes reviews. 


Table of Contents

What Is Sursell Shoes?

Sursell Shoes is an online footwear brand that specializes in handmade leather shoes. They offer many styles for both men and women, including loafers and sandals. 

All Sursell shoes are produced in the USA, specifically in a factory in Maine, where each shoe is made by hand.

Their product line includes the Women’s Flat Spring-Summer Sandals and Sursell Peep Toe Cutout Zipper Chunky Heeled Sandals. 

Their Sursell Orthotic Shoes provide custom support and comfort with orthopedic arch support and a slim strap.

Feature Of Sursell Shoes

Sursell is claiming that they are offering the below features. However, customers gave poor reviews about the quality and features of their shoes on various online platforms:

  1. Shock Absorption and Arch Support: Sursell shoes, such as the Women’s Comfy Orthotic Sandals, are designed with memory soles that move with your feet as you walk and absorb many shocks.
  2. Handmade Quality: All Sursell shoes are made by hand in a factory in Maine by skilled artisans who follow centuries-old methods. This indicates a focus on quality and craftsmanship.
  3. Lightweight Design: Some Sursell shoes, like their summer breathable sneakers, are designed to be very lightweight, with a weight of only 10.6 oz. This makes them comfortable for extended wear.
  4. Materials: Sursell shoes are made with high-quality materials such as leather, suede, and canvas. They also use sustainable materials whenever possible.

Where are Sursell Shoes Made?

The site is operated from China, but all Sursell shoes are produced in Maine, USA. These shoes are made from Chinese materials that are of low quality.

Sursell shoes scam with their consumers. Check out my full Sursell shoe reviews to find out how they scam you.

SurSell Orthotic Shoes Review


Sursell orthotic shoes are designed with adjustable arch booster layers and slim straps that provide custom support and comfort. 

These shoes are popular among women, especially for their Comfy Orthotic Sandals and Flat Spring-Summer Sandals.

Customer reviews on Trustpilot suggest mixed experiences with Sursell shoes. 

While some customers appreciate these shoes’ comfort, others have reported different issues. 

Therefore, it’s advisable to read multiple reviews before purchasing.

Pros And Cons Of Sursell Shoes

Shoes from Sursell are stylish and offer orthopedic benefits at an affordable price. 

There have been some complaints regarding fit, quality of materials, delivery delays, and customer service from customers.

So, read below the pros and cons of Sursell shoes, and let me know what you think in the comment section.


  1. High-Quality Materials and Craftsmanship: Sursell shoes are made by skilled craftsmen in the USA, specifically in a factory in Maine. They use high-quality materials in their shoes, contributing to their durability and comfort.
  2. Comfort: Sursell shoes, such as the Women’s Orthotic Sport Sandals, are designed with comfort in mind. They are often recommended for individuals dealing with foot-related health issues.
  3. Variety: Sursell offers a wide range of designs for both men and women, including loafers, sandals, and orthopedic shoes.


  1. Low Trustworthiness and High Threat Profile: Some sources suggest that the Sursell site may lack trustworthiness and social engagement.
  2. Customer Service: There have been complaints about Sursell’s customer service and the quality of some products.
  3. Product Durability: Some customers reported that their Sursell shoes broke on the first day of use.

As always, it’s a good idea to read recent customer reviews and research before purchasing.

Sursell Shoe Company Reviews

While reviewing their company website, I found that they have an email to contact them:

Contact: support@grishay. com

I have also reviewed their privacy policy, terms, and services to determine whether they provide authentic service. 

Sursell Reviews Privacy Policy:

Sursell’s Privacy Policy states that they collect users’ personal and IP address data for transactions and analytics. They use Shopify for secure data storage and SSL technology for payment security. 

Their website name is Sursell, but they use a term called “grishay”. And they are saying that Grishay operates this website. 

They may disclose user information if legally required or if a user violates their Terms of Service.

It uses cookies for data management, and users must be at least 18 or have guardian consent.

The policy may be updated, and users will be notified of significant changes. User data may be transferred to the new entity in a business transfer.

Terms And Services:

I have gathered some important key points from the website’s terms and conditions that can assist in evaluating whether they engage in dishonest practices. Here are the key findings:

  1. User Agreement: By using the site or purchasing something, users agree to be bound by the Terms of Service.
  2. Legal Use: Users should not use the products for illegal purposes or violate any laws.
  3. Third-Party Tools and Links: The site may provide access to third-party tools and links to third-party websites, for which Grishay is not responsible.
  4. Accurate Information: Users must provide accurate information for billing and account purposes.
  5. Service Interruptions: The site does not guarantee uninterrupted service and disclaims liability for any damages.
  6. Indemnification: Users must indemnify Grishay for any claims arising from their breach of the Terms.
  7. Termination: This agreement lasts until terminated by either party.
  8. Governing Law: Germany’s laws govern these Terms.
  9. Updates: Grishay may update the Terms at its discretion.
  10. Contact: For any questions, users can contact Grishay at support@grishay. com.

Are Sursell Shoes Legit Or Scam?

I have learned that this site is not doing well through many tests and findings. And from the customer review, I can say that they did not provide authentic service. 

Moreover, the rating is only 1.1 out of 5 from 250 customer reviews. So, we can say that Sursell is a scam.

Sursell .com Website Review

After checking the website into various platforms such as ICNN, Scam Detectors, etc., I have gathered essential information, which I shared below:

Domain Profile

Registrar: GoDaddy LLC

IANA ID: 146

Registry Expiration: 2023-08-02 

Updated: 2022-10-14 

Created: 2021-08-02 

Risk Check

I have tested this website with the scam detector to check its overall risk factor. Check for yourself-


  • Domain Creation Date: Monday 2nd, August 2021 12:00 am
  • Website Popularity: 0 (Poor)
  • Domain Blacklist Status: Not detected by any blacklist engine
  • HTTPS Connection: Valid HTTPS Found
  • Proximity to Suspicious Websites: 21/100
  • Threat Profile: 5/100
  • Phishing Score: 2/100
  • Malware Score: 5/100
  • Spam Score: 1/100

Based on the Scam Detector algorithm, sursell .com has an authoritative rank of 58.70. It indicates that it is active, average, or common.

Domain Authority Check

Duplichecker gives the site a domain authority of 15, which is quite low.

Customer Service

Sursell Shoes’ customer service appears to be a point of argument. Several customers have reported receiving the company’s wrong size and unsatisfactory resolutions. Customer comments about this company’s business practices have raised concerns; some have labeled it a scam.

Real Sursell Shoes Reviews Consumer Reports.

Consumers are really disappointed and get tricked by shoe quality. I have provided 2 reviews of many where customers say they did not get what they expected. These shoes are cheap quality according to them. Most customers gave this overall quality 1 star out of 5. 

“Roxie Gilliland

1.0 out of 5 stars, Sandles

Reviewed in the United States on July 14, 2023These are the worst sandals I have ever worn and I am diabete I tried to call and return the sandals but they said it would be $80. To return these I will be logging a complaint with the FCC as this is a scam the company shipped the shoes from the USA not China.”


Do not purchase

I have made a short list of why you should not buy Sursell shoes. Check out this list before going further.

1. Cheaply made shoes that look like plastic.

2. Buckle does not tighten enough to wear the shoes.

3. Shipped without a box in a plastic bag.

4. Impossible to get a return label.

5. Shipped from a California shipping Dept. I’ll return them to that address, but zero confidence in ever getting my money back.”

Return and Refund Policy

Sursell has a return policy. Besides getting refunds, customers can also exchange products. However, it is only available within 30 days of purchase.

According to most consumers, the refund policy is misleading and deceptive. Let’s look at a customer review on the refund policy from Trustpilot –


United States

BEWARE OF MISLEADING AND CHEAP UNWEARABLE SHOES, OFFERED NO WAY TO RETURN THEM EXCEPT TO SEND THEM TO CHINA FOR $50-$80 BUT TO AVOID THIS THEY’LL REFUND $8… FILING WITH FTC and my credit card company. No clear return policy, no packing slip, no confirmation email, shipped from Vernon, CA so why send to back to CHINA, I am returning to Vernon, clearly just taking money for junk product that you can’t return.”

Delivery and Shipping Policy

Products bought on this site usually take 10 to 30 business days to ship and deliver.


Upon reviewing all the technical and supplementary factors, it can be determined that this online shoe store is untrustworthy. Hence, I strongly recommend my readers thoroughly evaluate these Sursell Reviews before proceeding with any transactions.

Where to Buy Sursell Shoes?

You can purchase Sursell shoes directly from their official website or online platforms like Amazon and Walmart. It’s advisable to check product reviews before purchasing to ensure product quality and customer service satisfaction.

Is Sursell legit or fake?

Sursell is fake, as customers are getting scammed by them.

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